What to Expect Next Time You Visit United Optical

We have moved to an appointment based model of business. Please call to book an appointment for any service need you may have. This will assist us in controlling the number of people in the office.

Walk-ins will only be accommodated if there is a suitable break in the appointment schedule.

Our maximum occupancy:

  • Retail space: 4
  • Contact Lens/Exam room: 2
  • Edging lab: 2

If the office has reached capacity, clients waiting for service may be asked to wait outside or in their car.

Hand sanitizer is provided for client use.

Clients are asked to come to the office alone. If you require assistance, please limit it to only one other person.

Clients are not required to wear a mask but are welcome to do so.

Staff will wash or sanitize their hands prior to and after assisting each client.

Staff will attempt to physically distance themselves from clients whenever possible. Unfortunately, due to the nature of our job we can not do all of our work while distancing ourselves. Staff will wear a mask and/or face shield when distancing is not possible.

Clients who are wanting to select new frames will be assisted by a staff member. Staff will select frames from the display boards and bring them to the client to try on. Unfortunately, in order to maintain the cleanliness of the frames for others, clients will not be able to select frames from the boards themselves .

All frames handled will be disinfected prior to returning to the display boards.

When clients’ frames are brought in for repairs, adjustments, or edging of lenses, they will be disinfected upon reception and just prior to dispensing.

Contact lens clients are encouraged to call or email to re-order lenses. Lenses can be shipped or a contactless pick up can be arranged at the office.

An acrylic barrier has been installed at the reception desk.

Staff will be cleaning and sanitizing high touch areas around the office regularly. 

Fitting booths and tools will be sanitized after every client.

 Eye exams at our office have not yet resumed. This will be updated as soon as we know more.

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